Frequently Asked Questions

  • How do I get started?

    Call or email us to schedule your free walk-through. We will write up a summary, price and get you on the schedule.

  • Can I trust your staff in my home?

    Yes, all our employees undergo a background check, a thorough interview process and a very extensive training program. We have strict policies in place. We come in teams. We understand that having people in your home is a big deal.

  • Will the team be the same every time?

    We will make every effort to keep the lead person of the team the same for each visit, and we’ll try to assign you the same associates as well. The team leader is specifically trained to clean your home to your specifications.

  • Is Sabine’s Lifestyle licensed and bonded?

    Yes, Sabine’s is a fully licensed bonded and insured company. All our staff are uniformed, trained, W-2 payroll employees.

  • Will the team always come at the same time?

    We try to arrive at the same time for each cleaning appointment (early AM, later AM, early PM, or later PM). We email all our clients 48 hours in advance with an approximate arrival time – so you can plan ahead.

  • How do we arrange for entry?

    Some of  our clients leave their home unlocked, hide a key, or give as an entrance code to the garage door. Some clients give us keys, which are kept locked in the office safe and only have a client’s number attached – no name or address.

  • What about my pets?

    Your pets are very important to us. Every situation is different, and we would discuss your pets during our initial walk through.

  • Do you bring your own supplies and equipment?

    Yes, we bring all our own supplies and tools. We only use high quality equipment and environmentally friendly products. All our products are safe on any surface.

  • Are the cleaning supplies you use environmentally friendly?

    Yes, all our products are environmentally friendly and safe on all surfaces, safe for your pets or children. They are also “almost” odor free.

  • Can I request a special task at the time of service?

    If it is a smaller request, sure, just leave a note for the crew. Any more major changes to the usual routine, we ask that you email in advance so we can make adjustments to our schedule if needed. Also, a special request requiring more time will be at extra charge. Some homes require very individual service due to their size and usage, and we would consider that a “custom” service provided at an hourly rate.

  • Will I be always charged the same?

    Yes, unless you are on a custom service (see above), add special requests, or cleaning is required beyond the original agreement.

  • Will the team be informed and know what to do in my home?

    Yes, all our clients have an information sheet with all the specifics of your home’s requirements. The team lead will brief the crew and during travel time all employees are familiarized with the specifics about your home.

  • How does payment work?

    We bill at the end of each month for the past month’s services. Most of our clients pay using automatic bill pay from their banks. You may also pay with a personal check.

  • What if I have to cancel a service appointment?

    We ask that you cancel as early as possible for planned vacation or other reasons, no later than the Thursday for the upcoming week. For short notice or emergency cancellations, we ask if possible that you reschedule. All customers’ appointments are uniquely scheduled and we like to keep a consistent schedule and fill a spot if it becomes available.

  • What makes Sabine’s Lifestyle different?

    We are privately owned and committed to quality. All staff are uniformed, trained, W-2 payroll employees, background checked and trustworthy. You can count on us to be there. Our employees are friendly, honest and committed to deliver high quality service to your home. We welcome feedback.

©2018 Sabine's Lifestyle, All Rights Reserved
Bonded, Licensed & Insured

Providing home cleaning services to our clients on Bainbridge Island and in Poulsbo and North Kitsap. Contact us with your housecleaning needs!